Privacy policy

Privacy Policy

Last updated: 17 December 2025

This Privacy Policy describes how MoMix Pancakes (“we”, “us”, “our”) collects, uses, stores, and discloses your personal information when you visit or make a purchase from www.momixpancakes.com (the “Site”), or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

1) Personal Information We Collect

We collect personal information in the following ways:

A. Information you provide to us

When you use our Services, you may provide:

  • Basic contact details: name, address, email address, phone number.

  • Order information: name, billing address, shipping address, payment confirmation, email address, phone number

  • Account details: username, password, security questions.

  • Shopping information: the items you view, put in your cart or add to your wishlist.

  • Customer support details: information you provide when you contact us (e.g., emails, messages, feedback, and any attachments you send)

B. Payment information

Payments are processed securely by Shopify and/or third-party payment providers. We do not store full credit card numbers. Payment providers may collect and process payment details (e.g., card details and billing information) to complete transactions.

C. Information we collect automatically

When you visit the Site, we may automatically collect:

  • Device information: IP address, browser type, device type, operating system

  • Usage information: pages viewed, products viewed, time spent on pages, clicks, referring/exit pages

  • Approximate location information: inferred from your IP address (not precise GPS location)

D. Cookies and similar technologies

We use cookies, pixels, and similar technologies to operate the Site, remember your preferences, enable shopping cart functions, and help us understand how customers use our Site.

You can control cookies through your browser settings. Disabling cookies may affect Site functionality.

2) How We Use Your Personal Information

We use the information we collect for various purposes, including to:

  • Process and fulfil orders (including payment processing, shipping, delivery updates, and customer service)

  • Communicate with you about purchases, enquiries, account issues, or updates

  • Provide and improve our Services, including troubleshooting, analytics, and Site performance

  • Market and advertise,  we use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.

  • Security and fraud prevention, including detecting suspicious activity and protecting our Services

  • Comply with legal obligations and enforce our Terms & Conditions

3) How We Disclose Personal Information

We may disclose your personal information with trusted third parties to operate our business, including:

A. Service providers

We share information with service providers who help us run the business, such as:

  • Service Providers: (to perform services on our behalf, such as payment processing, shipping and delivery, website hosting, and marketing)

  • Payment processors (to process payments)

  • Shipping and fulfilment partners (to deliver your order)

  • Email and marketing providers (if you subscribe to our mailing list)

  • Analytics providers (to help us understand Site usage)

These providers are only given access to information needed to perform services for us.

B. Legal compliance

We may disclose personal information if required to comply with laws, regulations, legal processes, or government requests, or to protect our rights and safety, customers, and the public.

C. Business transfers

If MoMix Pancakes is involved in a merger, acquisition, restructure, or sale of assets, your personal information may be transferred as part of that transaction.

4) User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

5) Accessing and Updating Your Personal Information

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Right to Opt out of Sale or Sharing or Targeted Advertising. You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.
  • Right to Limit and/or Opt out of Use and Disclosure of Sensitive Personal Information. You may have a right to direct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.
  • Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
  • Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
  • Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
  • Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

6) Data Security and Retention of Your Infomation

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

7) Children’s Data

Our Services are not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately.

9) Third-Party Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party.

Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

10) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date. 

Your continued use of the Site after the changes are made constitutes your acceptance of the new policy.

11) Contact Us

If you have questions, requests, or complaints about this Privacy Policy or your personal information, contact us at: momixpancakes@gmail.com